Shipping policy

Shipping Policy

Last Updated: June 2026

At Velento Living, we are committed to delivering your order safely and efficiently. This Shipping Policy explains our processing times, delivery estimates, and shipping procedures.

By placing an order through VelentoLiving.com, you agree to the terms outlined below.

Free Shipping

We proudly offer FREE standard shipping on all orders.

There are no additional shipping charges at checkout.

Order Processing Time

All orders are processed within 1–3 business days (Monday–Friday).

Orders placed on weekends or public holidays will be processed on the next business day.

Once your order has been prepared and dispatched, you will receive a shipping confirmation email containing your tracking information.

Estimated Delivery Time

Estimated delivery times vary depending on destination and local carrier performance.

Region Estimated Delivery Time
Europe 7–15 Business Days
United Kingdom 7–15 Business Days
Australia 8–18 Business Days
New Zealand 8–18 Business Days
United States 8–18 Business Days
Canada 8–18 Business Days

Please note that delivery estimates are not guaranteed and may be affected by customs clearance, severe weather, peak shopping periods, or carrier delays.

Order Tracking

Once your order has shipped, you will receive a tracking number via email.

Tracking information may take 2–5 business days to become active after shipment.

If you have not received tracking information within 7 business days of placing your order, please contact our support team.

Address Changes

If you need to modify your shipping address, please contact us within 24 hours of placing your order.

Once an order has been dispatched, we may be unable to make changes to the delivery address.

Customs & Import Duties

Most orders are delivered without additional charges.

However, customs regulations vary by country, and any applicable import duties, taxes, or customs fees imposed by local authorities are the responsibility of the customer.

Velento Living is not responsible for delays caused by customs clearance procedures.

Delayed Deliveries

While we work closely with our logistics partners to ensure timely delivery, delays can occasionally occur due to factors beyond our control.

These may include:

  • Customs inspections

  • Severe weather conditions

  • Transportation disruptions

  • High seasonal demand

  • Carrier operational issues

We appreciate your patience and understanding in such situations.

Lost Packages

If your package appears to be lost in transit, please contact us as soon as possible.

Our team will investigate the shipment with the carrier and provide a suitable resolution where applicable.

Damaged Items

If your order arrives damaged, please contact us within 7 days of delivery.

To help us resolve the issue quickly, please provide:

  • Your order number

  • Photos of the damaged item

  • Photos of the packaging

Our support team will review the case and offer an appropriate solution.

Order Cancellations

Orders may be cancelled within 24 hours of purchase.

Once an order has entered processing or has been shipped, cancellation requests may no longer be possible.

Please refer to our Return & Refund Policy for further information.

Contact Us

If you have any questions regarding shipping, please contact us:

Email: support@velentoliving.com

Business Hours:
Monday – Friday
9:00 AM – 6:00 PM (GMT)

We aim to respond to all inquiries within 24 business hours.